Managed Cloud support
TANIT WEB delivers comprehensive Cloud Support Services tailored for E-commerce companies, covering the entire spectrum of provisioning, running, and optimising their infrastructures and cloud operations on any platform : AWS, Google Cloud, Microsoft Azure, VMWare …
End-to-end Cloud Support and assistance
24×7 monitoring and incident response
24×7 Tier-2 SysOps NOC Team
8×5 Tier-3 DevOps Support Team
Security
and compliance
Site Reliability Engineering (SRE)
Our proficient DevOps team assumes responsibility for the daily management of your cloud environments and workloads, enhancing the reliability and scalability of your cloud software. Our SRE services include:
• Implementation of automated backups and disaster recovery procedures
• Optimization of the efficiency of your cloud environment
• Ensuring seamless operations during peak loads
Cloud Support Services We Provide
TANIT WEB provides an extensive array of Cloud Support Services to ensure uninterrupted business operations, strengthening security measures, and optimising the performance of your infrastructure and applications.
Our service offerings include :
24×7 Monitoring and Incident Resolution
- 24×7 monitoring and incident response
- up to 15-minute response time on P1 issues
- 24×7 Tier-2 SysOps and 8×5 DevOps support teams
Proactive Incident Management
- Actively preventing incident reoccurrence
- Operating a centralised service desk to ensure uptime for all your applications
- Direct reporting of new discoveries and improvement suggestions
Site Reliability Engineering (SRE)
- Implementation of automated backups and disaster recovery procedures
- Optimization of the efficiency of your cloud environment
- Ensuring seamless operations during peak loads
Security and Compliance
- Security monitoring and maintenance
- Cloud modernization using leading security practices
- Implementation of security and compliance measures
Our engagement
1. Discovery and Planning
• Create strong communication channels with stakeholders.
• Conduct a thorough infrastructure assessment and business impact analysis.
• Evaluate Disaster Recovery capabilities.
2. Setup and Transition
• Configure and set up cloud monitoring tools.
• Revise, update, or create comprehensive Runbooks and documentation.
• Define crucial metrics such as SLA.
• Establish clear escalation policies.
3. Comprehensive support
• Deliver continuous 24×7 cloud monitoring.
• Provide round-the-clock incident resolution.
• DevOps support and assistance
• Cybersecurity protection
• Cloud cost optimization
4. Continuous Improvements
• Cost optimization strategies.
• Performance optimization measures.
• Security and compliance enhancements.
• Preparation of post-mortem reports.
• Regular maintenance of Runbooks.